Frequently Asked Questions
Everything you need to know about your Dummy Vapes experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout if you need your order sooner.
Are your products authentic?
Yes, all Dummy Vapes products are 100% authentic. Each device features a unique QR code on the packaging that can be scanned to verify its authenticity on our official website.
What is your return policy?
Due to the nature of our products, we only accept returns on unopened and unused items within 14 days of delivery. If you receive a defective device, please contact our support team immediately for a replacement.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as secure mobile payment options like Apple Pay and Google Pay.
Do you require age verification?
Yes, in compliance with federal and state laws, we use a secure third-party age verification system to ensure all customers are 21 years of age or older.